How to create your My Bindle Account.

When joining Bindle, you’ll be guided through a few simple steps (including being sent a one time code via email) to create your wallet. Because of our commitment to your privacy we do not have access to your information after you sign up. That means we don’t have access to your password, so please be sure to make a note of it! We recommend either storing it in your password manager or writing it down and keeping it somewhere safe. This also means you’re unable to update any account information after onboarding, so please make sure you have the correct Photo, Name, Email and Date of birth.

How do I update my account information?

Bindle does not have access to your account information. This was by design for security and privacy reasons. Your information is encrypted and stored on blockchain and the encryption key is secured within your device so that only you can access it.

Once the account is set up, we do not yet offer the ability to update any of your personal information like email, photo, or date of birth on your account. This is also a security measure to prevent fraudulent use or access to your account.

You can, however, set up a new account with a different email address. If you go this route, we recommend leaving your phone number blank this time.

Please be sure to provide this updated email address to any healthcare providers so that they can publish health records to your Bindle wallet, which will appear in My Certificates. Each health record will be listed as a “certificate.”

How to back up your Bindle.

Bindle uses the secret keys embedded on your phone to keep your information private. This also means your wallet is accessible only on that one device. We highly recommend using the “Account Backup” feature on your account settings page to set your recovery password. Once set, you’ll be able to use your Account Information (first name, last name, email, date of birth and recovery password) to install your Bindle on another device when needed. 

Please note that Bindle does not have access to your password and there is no way to reset it. If you forget your recovery password you will not be able to access your wallet on any other devices. Please be sure to make a note of your recovery password! We recommend either storing it in your password manager or writing it down and keeping it somewhere safe. 

 

HELP! I forgot my recovery password.

Your recovery password is at least 12 characters long with 1 capital letter, 1 number and 1 special character. Maybe this prompt helps a little, if not, keep reading.

Bindle does not have access to your recovery password. This was by design for security and privacy reasons. Your information is encrypted and stored on blockchain and the encryption key is secured within your device so that only you can access it.

Once the recovery password is set up, we do not yet offer the ability to update or change it in any way. This is also a security measure to prevent fraudulent use or access to your account. 

If you are unable to remember your password, you can set up a new account with a different email address. If you go this route, we recommend leaving your phone number blank this time.

This new account won’t have access to your previous digital certificates but will allow you to receive and store new ones.

 

Then, going forward, be sure to provide this updated email address to any healthcare providers so that they can publish digital certificates to your Bindle wallet.

What’s a Digital Certificate?
A digital certificate is a digital version of any type of record you may want to store in Bindle. Currently this includes health records like lab results and vaccine records. In the future, this could be anything from a liability waiver to a form of identification that you choose to add to your wallet. When you generate an entry pass, Bindle checks the certificates in your wallet against the venue’s policy to confirm you meet the criteria they’ve chosen. Then, when you arrive at the venue, they are able to scan your entry pass without seeing any of your personal information
How to view your Digital Certificates.

Using the navigation at the bottom of the screen tap on the “My Certificates” icon. This will take you to the screen where you can view any digital certificates (including health records) that have been issued to your Bindle wallet by one of our healthcare partners. As a reminder, the email address and date of birth of your Bindle account needs to match what you shared with the healthcare provider in order for them to issue your records via Bindle. When you click on a tile, it will expand to show the details.

Help! I haven’t received my digital certificate for my test result.
We’re sorry to hear you haven’t received your digital certificate yet. Here are a few steps to help troubleshoot:

  1. Check your inbox or spam folder for an email from no-reply@bindlesystems.com with a subject line of “Certificate waiting” or “Bindle certificate waiting”

    1. Your My Bindle account needs to be created with the same email account where this message was received.
      1. If you have to set up a new account see the information below about backing up your existing wallet in case you ever need access to it again. Please note that once you select a recovery password for an account it cannot be changed. Store it in a safe place or you’ll lose access to this account completely.
      2. When setting up your new account you may need to leave the optional phone number field blank.
  2. If you didn’t receive an email then contact your healthcare provider to confirm that they are part of the Bindle network.

    1. If they are, check to make sure the email address they have on file is the same one that you used when creating your My Bindle account.
    2. If they aren’t yet a partner in the Bindle network, then please ask them to contact us. In the meantime, see below for how to upload a self-attested lab result.
  3. Still having issues? Contact the healthcare provider and support@bindlesystems.com. Please don’t share any personal information like date of birth when contacting us.
Uploading your own lab result.

Bindle allows you to upload a self-attested version of a lab result. In order to do this, navigate to the “My Certificates” page and click on the + sign. From there, you’ll be prompted to input your information and upload an image/document. Please note that Bindle Systems allows venues to decide if they are willing to accept these self-attested records as part of their health screening policy.

How to upload your vaccine record.

Bindle allows you to upload a self-attested version of your vaccine record. In order to do this, navigate to the “My Certificates” page and click on the + sign. From there, you’ll be prompted to input your information and upload an image/document. If it’s a multi-dose vaccine, you should create a record for each dose. Bindle Systems allows venues to decide if they are willing to accept these self-attested records as part of their health screening policy.

HELP! Nothing is happening when I try to take a photo in My Bindle.
If for any reason your camera is not activating when you try to snap a photo then check your iOS or Android settings and grant the My Bindle App permission to access the camera.

Android:

 

iOS

How to Generate an Entry Pass.

Once your test result or vaccine record displays in your My Certificates page, you are now able to generate entry passes for any of the venues on Bindle’s platform. Simply click on the “My Passes” icon and search for the venue where you are going or the event you are attending. Once you find the place, simply click “Create Entry Pass” and Bindle will check to see if your digital certificates meet their policy criteria and provide you with the result. If you pass, you’ll then have access to a QR code that the venue will scan when you arrive. The venue will only see your photo and that you meet their entry policy, no personal health information is provided to them!

HELP! The venue I want to go to isn’t using Bindle.

We love referrals! All businesses can sign up here

How to Verify Entry Passes as a Venue.
If your venue/place/event is registered with Bindle, then you have the ability to verify entry passes using our system. If you are looking to register with Bindle then please sign up here with the relevant information. Navigate to your account page by clicking on your photo in the bottom navigation bar. Scroll down to “Verify Passes” and toggle it to “ON”. Then click on the “Verify” icon and search for the venue/place/event you’ll be screening for. When you click “Begin Screening,” it will activate your camera and you can then scan the Entry Pass presented by your guests (they’ll need to generate this pass using their Bindle wallets). You’ll then be shown a screen informing you if they passed or failed the venue/place/event’s health policy. Please note that at this time Bindle is only verifying the health status of individuals and not whether they have permission to enter a location. If this is a ticketed or private event please confirm the user should be attending the event.

Scan_Verify Entry Passes V2

What else do I need to know as a Venue?

If you have additional questions you can contact us at support@joinbindle.com